Returns and Exchanges
There are a few important things to keep in mind when returning a product you purchased.You can return unwanted items by post within 7 working days of receipt of your goods.
- You have 14 calendar days to return an item from the date you received it.
- Only items that have been purchased directly from Us.
- Please ensure that the item you are returning is repackaged SAFETLY with all elements.
- 2VELO is not liable for transport damages. If there occure damages during the transport these need to be addressed with the delivery company.
The party to the contract has the right to revoke his manifestation of intent based on the conclusion of the contract within a period of two weeks from receipt of the goods. No reason need be given for this return, which is to be made through return of the goods to 2Velo. Dispatch of the goods within this period is sufficient. In exercising this right of return, the party to the contract must return the goods, if the goods can be dispatched as a package. Before dispatching the return, you will need to contact 2Velo.
The party to the contract bears the postage costs as long as the goods delivered correspond to the goods ordered. The party to the contract must pay compensation for the value of any deterioration arising through the proper use of the goods. The party to the contract must exercise due care when examining the goods. Any loss in value arising from any usage beyond simply examination, such that the goods can no longer be sold as new, must be borne by the party to the contract.
Where the party to the contract exercises his right of return, 2Velo will reimburse payments already made within 10 days, as soon as the party to the contract has effected the return of the goods. Where damaged or used goods are returned, 2Velo expressly reserves the right to assert claims for compensation.
In case of return, it is obligatory to contact 2VELO:
Mail: office [at] 2velo [dot] [com]