The present general conditions are only applicable to sales of products offered in the headings of

Order has the right to cancel or refuse any order from a customer with whom there is a dispute regarding the payment of a previous order.


You must declare having read and accepted the present general sales conditions before placing an order. The validation of your order means you accept these general conditions. Except for evidence to the contrary, the data registered on is proof of all transactions on and its customers.


Our product range is available and prices are valid as long as they are visible on the site and in stock.

This is why we provide indications on the availability of products when you make an order. Errors or modifications may occasionally occur in exceptional circumstances. When a product is unavailable after ordering, we will inform you by e-mail as soon as they are back in stock. Your order will automatically be cancelled and you will be reimbursed if your account has been debited.


At this time, the products bought on are delivered worldwide.

The time delays indicated when making an order are based on averages. They correspond to the time needed to ship and dispatch the goods. Products are delivered to the address you indicated when ordering. If the address on your order is not correct, is not responsible for failure to deliver your order.

When you order several products at once, and when these products have different time delays, the longest time delay is applicable. has the right to delay shipments. If items are shipped separately, any charges for postage and packing of the order will be invoiced for just one single shipment (except subscriptions). is not responsible for the consequences when there is a longer delay time.

 Import taxes and duties can apply for deliveries in different countries, depending on your country laws and usualy need to be paid by the buyer directly to your National post service upon delivery.

Delivery problems

You must inform of any problems regarding the delivered product (e.g. damaged package, opened packages, missing pieces etc.) within three (3) days after delivery. Depending on the cases defined in article 11, you may benefit from exchange or reimbursement conditions in this article.

Delivery details

Orders are processed from Monday to Friday, except on holidays.

Products are sent by POSTA SRBIJE from Serbia.

In all cases the maximum delays vary between two (2) days and two (2) weeks after receiving the payment and depending on the city or country of destination. is in no case responsible for delays beyond its control due to a backlog attributable to POSTA SRBIJE or one of its suppliers.

All items that are out of stock will automatically be deducted from the order.


All payments will be processed using a secure encrypted procedure to prevent the interception of information provided by the buyer. It will be carried out via an electronic payment system PAYPAL.

Returns & Reimbursement

The buyer has the right to return goods if they are intact, and if all items of the product and accessories are sent back.

When a delivery is late, maximum thirty (30) days and the product has been sent, you may cancel your order and request to be reimbursed for the cost of the product purchased and any return charges.

In this case, if you have received the product after your cancellation, we will reimburse you when we have received the complete product in its original state.

If one of the products purchased does not suit the Customer, the latter has the right to cancel their order within fifteen (15) calendar days of the day following the delivery in accordance with European and National legal provisions. All disputes after this delay period will not be accepted.


All orders processed via our website are secured through the payment providers in order to protect any data regarding purchases as efficiently as possible.

Customer service

For all information or any questions, our customer service is at your disposal via e-mail, via regular mail (Artenova doo – Nikole Djurkovica 23 – 11000 Beograd, Serbia) .

Intellectual property

All texts, comments, works, illustrations and images on are protected by author’s rights and European intellectual property law. In accordance with the provisions of the intellectual property law, only private use is authorized, which is subject to different provisions or stricter provisions under intellectual property law. Total or partial reproduction of the site is strictly forbidden.
Anyone wanting to use our logo or brand to promote on their blog, personal site or other media, is welcome to make a written request to


The offered products conform to Serbian law and norms. is in no case responsible when the legislation of the country where the product is delivered is not respected (e.g. when a product is forbidden…). It is the customer’s responsibility to check the legalities regarding the import and use of a product they want to order with their local authorities. has no responsibility for indirect damage, losses or costs that could be the result of the purchase and is not responsible for the services provided by third parties, it works with (shipping companies).


We commit ourselves to reimburse or exchange defective goods or goods that do not correspond to your order, in accordance with Article 7 “Returns & Reimbursement”, which specifies the details and procedures for reimbursement.
In all cases, you benefit from the legal guarantees regarding the conformity of the goods with the contract and latent defects, in accordance with the specified legal provisions. The provisions of this article do not prevent you from benefiting from the retraction rights in Article 7.

Contact us at for questions related to refunds and returns.